Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@mahomidesign.com.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@mahomidesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
At this time, we do not offer exchanges. 

You can always contact us for any return question at info@mahomidesign.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellation Policy

Cancellations are accepted within 24 hours of placing your order.

All of our products are made to order, and production begins shortly after the purchase is submitted. For this reason, orders cannot be cancelled once the 24-hour window has passed or once the item has entered production.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Return shipping costs are the responsibility of the customer. Refunds will be issued to the original payment method, minus the original shipping cost. Shipping charges are non-refundable unless the item received is damaged, defective, or incorrect. We cannot accept returns sent with postage due, such packages will be returned to the sender

Please allow 3-5 business days after the returned item is received for us to process the return, complete a quality control check, and issue the refund. A confirmation email will be sent once the refund is processed. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mahomidesign.com